ShoreTel NetSuite Integration

OVERVIEW

NetSuite Inc. is a leading vendor of cloud computing business management software suites. Their mission is to provide web-based integrated business systems with the power of traditional applications used by the world’s largest companies, but at a fraction of the cost and complexity.

ShoreTel Connect CLOUD for NetSuite completes the picture of an integrated enterprise by seamlessly joining NetSuite and the telephone for optimal information management and productivity. Integrated telephony features, once only available in the call center, are now accessible to the entire enterprise. Increase the effectiveness of your sales team.

First and foremost, we offer a great cloud phone system. To that, add sophisticated integration with NetSuite and the choice is clear.

BENEFITS

• Click–to-Dial – Start a call from within NetSuite anytime a phone number is available. Click-to-dial saves 15-30 seconds and “fat finger” mistakes are eliminated. Less time dialing and means more time focused on core functions
• Inbound Screen Pops – Inbound screen pops provide instant visibility of who is calling. Relevant contact information is displayed before the call is answered.
• Automatic Note Taking – Post a call note when you click–to-dial
• Real Time Analytics – Measure representative and campaign success. Understand call quality, not just quantity.