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Recommended for:

Any customer for whom audio call recording, storage, and management is critical

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  • Automatic recording of external calls continuing through call transfers and redirections
  • Persistent call recording captures ‘cradle to grave’ caller interactions including those with IVRs, VoiceMail, Hunt Groups, Workgroups, and other extension types
  • Flexible Call Record Profiles to effectively record what needs to be recorded
  • User control of Save/No Save and Pause/Resume of call recording
  • Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance
  • Configurable Customer Stop Recording key
  • Automatic storage in multiple file systems and/or multiple ShoreTel VoiceMail boxes
  • Custom folder & file names in call recording archives
  • Custom Subject: and From: fields in ShoreTel Voicemail box
  • Web-based Recorder Player
  • Convenient searching, downloading, and management of recordings
  • Playback via phone or computer
  • Player URL access allows recording links to be embedded within web based applications including Salesforce.com and Contact Center Interaction Viewer among others


  • Cost-effective native ShoreTel pure-IP application Facilitates organizational training and operational reviews for improved customer service and fraud prevention
  • Quick & easy call recording retrieval
  • Configurations to help comply with national and local laws such as PCI DSS standard
  • Easy scaling and strategic deployment to optimize use of ShoreTel system resources
  • Single click Recording playback in context with other business data from within Salesforce.com and other applications
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