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ShoreTel Universal CRM Connector (aka “EasyPop”)
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ShoreTel Universal CRM Connector (aka “EasyPop”)
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Recommended for:
Any customer desiring economical path to powerful desktop integration
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EXAMPLES
Generic desktop client screen pop “helper” application
Provides ability to execute a particular user defined program, batch file, or URL when an incoming call arrives and/or an outgoing call is placed
Any or all available ShoreTel call properties including IVR collected digits can be passed to an outside program
Software only Application loaded on user desktop computers
BENEFITS
Speeds development of proprietary applications by insulating user from ShoreTel programming details
User concentrates on target function development and simply configures ShoreTel EasyPop settings as desired
Flexible settings: Inbound/Outbound, Internal/External, On Answer/On Appearance
Choice of automatic or user-initiated trigger behavior
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Menu Title
ShoreTel ACT! Integration
ShoreTel Active Directory (AD) Import
ShoreTel AMS 360 Integration
ShoreTel Application Dialer (“AppDialer”)
ShoreTel Call Recorder
ShoreTel Call Router
ShoreTel Caller Directed Router
ShoreTel Contact Center Agent Activity Event Feed Web Service
ShoreTel Cost Recovery Integration
ShoreTel Do Not Disturb (DND) Override
ShoreTel Emergency Notification
ShoreTel Enhanced Paging Application
ShoreTel LexisNexis Time Matters™ Integration
ShoreTel Connect Cloud Fax
ShoreTel Connect Cloud Scribe
ShoreTel Connect Collaboration
ShoreTel for Desk.com
ShoreTel for Zendesk
ShoreTel JobDiva ATS Integration
ShoreTel Microsoft Dynamics® CRM Integration
ShoreTel NetSuite Integration
ShoreTel Multi-Super Group
ShoreTel Nuisance Call Handler
ShoreTel Outbound Campaign IVR
ShoreTel Phone Use Scheduler
ShoreTel RightNow CRM Integration
ShoreTel Salesforce™ Call Reporting Service
ShoreTel Salesforce™ Integration
ShoreTel Schedule Based Routing
ShoreTel Site Router
ShoreTel System Directory Synchronization
ShoreTel Universal CRM Connector (aka “EasyPop”)