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Make sure your team, network and processes are trained and optimized for best business phone system performance. Whether or not you have an IT department, ShoreTel can work with you and your partners to ensure your IP networks are designed, configured and mangaged for optimum performance through all stages of the project lifecycle—from project Discovery, to Delivery, and ongoing Management.

  • Business Continuity—confirm the network is optimally configured for support of ShoreTel solution
  • Reduced Time to Deployment—improve speed and efficiency of migration
  • Quality Assurance—validate the network has the capacity to support the planned installation
  • Unique Solutions—develop custom integrations and solutions
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A great design leads to a great experience. On a hosted PBX phone system, ShoreTel works with you to ensure that everything is considered. Our professional service experts are ready to assist clients with especially unique requirements.  Members or our Engagement Team will work with you to outline a Statement of Work, so you’ll know in advance what to expect from the project. And that extends from assessing your current network capabilities to the final stages of system implementation, training and turnover.

  • Network Services Portfolio: Network Design Validation
  • Network Services Portfolio: Network VoIP Readiness Assessment
  • Network Services Portfolio: Network WLAN VoIP Readiness Assessment
  • System Design
  • Mobility
  • Custom

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ShoreTel’s experts will be on-site to work with your internal IT resource or a trusted third party to deliver a complete, certified and integrated solution.  Delivery minimizes the impact on your IT resources, speeds the timeline for implementation, simplifies the transition for your staff and ensures a predictable implementation cost.

  • Network Services Portfolio: Network Delivery
  • JumpStart and ExpertStart Implementation Services
  • Hosted Contact Center
  • Integrated Applications
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Engineer partners


Sometimes your business demands more than just maintenance and support. ShoreTel Advanced Services are designed to ensure you get most from your Brilliantly Simple solution, even when your environment is complex and changing. ShoreTel offers a variety of different services designed to provide additional value and assistance when and where you need it.

  • Network Services Portfolio: Network Diagnostics
  • Enterprise Support Advantage
  • Health Checks
  • Technical Support
  • Training Services