ShoreTel Connect collaboration turns conference calls into online meetings with messaging, web sharing, and video
ShoreTel Connect mobility keeps you connected with desk phone features and functionality everywhere you go
ShoreTel Connect Contact Center nurtures profitable customer relationships by phone, chat and email
ShoreTel Connect advanced apps and integrations maximize the value of CRM and other business process programs
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EXCEPTIONAL USER EXPERIENCE
All-in-one unified communications and collaboration revolutionizes the way you work
- VoIP call control, mobility apps, instant messaging, audio and web conferencing, video calling and online meetings included
- One screen for everything—the ultra-sleek, next-gen ShoreTel Connect app
- Smart features like Join button, event wizard, agenda timer, contacts timeline, and conference call-out do your work for you
- Share the ShoreTel Connect experience and online meetings with any contact—automatically
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ROBUST CLOUD PHONE SYSTEM FEATURES
End-to-end—from phones to applications to network operations—for solid performance
- ShoreTel IP Phones are ergonomically designed, feature fully integrated call handling keys, and deliver 7 octaves of superior sound quality
- IP PBX telephony includes 5 call handling modes for personalized routing; voicemail, auto attendant, workgroup features, music on hold, and more
- End-to-end means you can trust system upgrades and feature additions won’t cause unexpected issues
- ShoreTel Services can support any stage of deployment from planning through implementation and ongoing monitoring
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PREMIUM HOSTED AND MANAGED PHONE SERVICES
Get out of the business of managing your phone system
- Brilliantly simple plug-and-play deployment—changing locations is easy
- One-stop shop for VoIP phones, telco, carriers services, in addition to the poweful Shoretel Connect platform
- Shoretel Connect CLOUD Portal provides a simple and intuitive interface for management and billing
- Easily scale your operations up or down to fit business seasonality and growth
- White-glove service for everything from provisioning to maintenance and support
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BUSINESS COMMUNICATIONS CONTINUITY
Trade in outages for reliability and peace of mind
- Shoretel Connect CLOUD is architected to have redundancy at network, infrastructure and apllication layers – no single point of failure
- Maximize uptime and business continuity with a service backed by a strong Service Level Agreement (SLA)
- Leverage enterprise-class data integrity and physical safeguards for secure business communications
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CRM AND BUSINESS PROCESS INTEGRATIONS
Put more power behind every customer touch point
- Maximize your payback from popular business process apps
- Embed calling features directly into Saleforce®, ACT!®, MS Dynamics® and other apps for faster performance
- Integrated call and customer histories are the foundation of business insights and trends
