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Ensuring best performance for Connect ONSITE Systems

Make sure your team, network and processes are trained and optimized for best business phone system performance. Whether or not you have an IT department, ShoreTel can work with you and your partners to ensure your IP networks are designed, configured and mangaged for optimum performance through all stages of the project lifecycle—from project Discovery, to Delivery, and ongoing Management.

  • Business Continuity—confirm the network is optimally configured for support of ShoreTel solution
  • Reduced Time to Deployment—improve speed and efficiency of migration
  • Quality Assurance—validate the network has the capacity to support the planned installation
  • Unique Solutions—develop custom integrations and solutions
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A great plan leads to a great experience. Whether your team needs a ShoreTel on premise or hosted PBX phone system, ShoreTel works with you to ensure that everything is considered. Our professional service experts are ready to assist clients with especially unique requirements.

  • Network Services Portfolio: Network Design Validation
  • Network Services Portfolio: Network VoIP Readiness Assessment
  • Network Services Portfolio: Network WLAN VoIP Readiness Assessment
  • System Design
  • Mobility

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ShoreTel believes that the transition to a new phone system does not have to be painful.  Each new client is provided with resources dedicated to managing a smooth transition through the process from beginning to end.  Because the requirements of each client are unique, ShoreTel offers a variety of services to meet your needs.

  • Network Services Portfolio: Network Delivery
  • Integrated Applications
  • System Implementation
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Whether you need on-going support or more advanced services, ShoreTel and our Resellers have you covered simply and easily. Our support programs are designed to meet the needs of our customers.

ShoreTel support programs go beyond standard warranty and are available in single or multiyear agreements. They are backed by our Technical Assistance Center and feature expedited equipment replacement and complete access to all software upgrades.

  • Network Services Portfolio: Network Diagnostics
  • Enterprise Support Advantage
  • Health Checks
  • Technical Support
  • Training Services
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