PhoneSuite 112E

EXCEEDING EXPECTATIONS

The PhoneSuite 112e solution provides hotels the features needed to help exceed guests’ expectations. With a front desk telephone system that meets all franchise requirements, PhoneSuite 112e supports customer-focused, mid-size hotels, with a feature-rich communication PBX that may be used alone or bundled with our optional Auto-Attendant, Voice Mail, and Call Accounting applications.

HOW IT WORKS

FOR YOUR GUESTS:

• Automatic or manual cash (blocked) or credit card (open) long distance control
• Answer detection ensures guests are only billed for completed calls, not busy or no-answer
• Optional suite cloning provides two separate guest room lines with one guest phone number
• Set wake-up calls from either guest room or the front desk; guests hear a professional voice greeting
• Voice mail automatically turns message waiting light on and off
• Emergency 9-1-1 calls are given priority and immediately notify the front desk
• Direct inward dial option allows outside calls to ringing directly to rooms
• Speed-dial compatibility with programmable guest room phone buttons
• Optional Auto Attendant allows callers to reach guests even when the front desk is closed

FOR YOUR FRONT-DESK:

• Easy-to-use console with one-touch buttons — requires minimal staff training
• Handle up to four simultaneous calls (four answer/hold positions per console)
• Guest name display at front desk console and feature phones
• Easy check in/out automatically sets dialing restrictions, resets voice mail, and deactivates the phone upon check out
• Seamless interface to PMS for posting phone call charges, room status updates, and guest-in-room name assignment
• Enter status codes from guest rooms to notify PMS of room status and availability.
• Set credit limits, track costs, print and store calls automatically at check-out with our Call Accounting option
• Answer, take messages, and transfer calls with our Auto-Attendant and Voice Mail options
• Wake-up call monitoring tracks answered and missed wake-up calls
• Incoming calls on toll-free lines can be blocked from transfer to guest rooms

FOR YOUR STAFF:

• Perform most console functions from a cordless phone, giving freedom to move about the property
• Answer incoming trunk calls from any administrative extension
• Compact main cabinet takes up little space and in most cases will operate with existing wiring
• T1 and PRI Digital trunk interface with Direct Inward Dialing (DID), Dialed Number Identifications Service (DNIS), and Caller ID (PRI only)
• Digital Feature Phones with line appearance, speed dial, and guest name display

ADVANTAGES

Create Quality Customer Experience — Easy-to-read name display on the front desk console—greet your guest by name and make them feel welcomed

Integrates Seamlessly with Your Property Management System — Providing automatic guest check-in, checkout, name-in-room display, room status updates, and more. Answer detection ensures that guests are billed only for completed phone calls, extension cloning providing simple, intuitive use of 2 lines per room and wake up calls confirmed by voice message stating wake up time

Consolidate Costly Analog Phone Lines with Efficient T1 Trunk Interface — T1 and PRI Digital trunk interface with Direct Inward Dialing (DID), Dialed Number Identifications Service (DNIS), and Caller ID (PRI only)

Increase Employee Productivity with Our Time Saving Features — Feature phones with multiple extension “appearances” and buttons for voicemail, hold, intercom, do not disturb, transfer, and redial

Touchscreen Integration — Optional PhoneSuite Touch Screen Console that simplifies operation and gives your front desk a touch of elegance

Upgrades easily with integrated Auto-Attendant, Voice Mail, and Call Accounting applications at time of purchase or when the time is right for you