[ultimate_spacer height=”50″]
[ultimate_spacer height=”50″]

Recommended for: 

Wide variety of businesses who want to automatically
and efficiently direct incoming calls on a system-wide basis

[ultimate_spacer height=”50″]


  • System-wide application that distributes incoming calls to configured destinations based on ANI (Caller ID) or DNIS (Called Number)
  • Supports routing based on domestic & international, fully flexible number formats
  • Includes a ShoreTel Director-embedded*, password authenticated administrative interface for creating routing rules
  • Supports multiple route points hosting associated rule sets
  • Calls with no caller ID, DNIS, or for which no match is found will be routed to a configured default destination
  • Note: This capability is distinct from Personal Call Handling controls allowing user control via Professional Call Manager * Director integration available with ShoreTel V9.2 and above; standalone web administration provided for earlier releases


  • Lightweight software application installed on ShoreTel Director or any Distributed (DVS) server Convenient ShoreTel Director-integrated, web-based administration Flexible rules configuration
[ultimate_spacer height=”50″]