Recommended for:
Wide variety of businesses who want to automatically
and efficiently direct incoming calls on a system-wide basis
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OVERVIEW
- System-wide application that distributes incoming calls to configured destinations based on ANI (Caller ID) or DNIS (Called Number)
- Supports routing based on domestic & international, fully flexible number formats
- Includes a ShoreTel Director-embedded*, password authenticated administrative interface for creating routing rules
- Supports multiple route points hosting associated rule sets
- Calls with no caller ID, DNIS, or for which no match is found will be routed to a configured default destination
- Note: This capability is distinct from Personal Call Handling controls allowing user control via Professional Call Manager * Director integration available with ShoreTel V9.2 and above; standalone web administration provided for earlier releases
BENEFITS
- Lightweight software application installed on ShoreTel Director or any Distributed (DVS) server Convenient ShoreTel Director-integrated, web-based administration Flexible rules configuration
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