Voice Recording Products

Voice Recording Products

Voice recording is essential for some businesses - especially those whose services involve legally binding verbal communication. The SecurVoice Professional Series System allows CK Telephone & Data Services to bring your business the right voice recording system to keep management, employees and customers satisfied with all verbal communications made.

Our Voice Recording Products include:

  • SecurVociePRO - for Small Business Turnkey Applications
  • SecurVoiceQM - for Contact Center Quality Management Applications
  • SecurVoice360- for a complete picture of agent activity

SecurVoice Professional Series System Specs

Voice Recording Products

Software Architecture

  • 100% .Net technology
  • Single or multiple sites
  • Single or multiple cabinets
  • Supports hosted or third party call centers
  • Dynamically configurable feature selection
  • Fully integrated recording and quality monitoring
  • Scalable from four to ten thousand channels
Voice Recording Products

Recording

  • Analog trunk, analog station, digital station, T1, E1, PRI tap interfaces
  • VoIP interface
  • Fulltime, scheduled, and rules-based recording (rules on user, group, site, server, channel, direction, calling, called, calling name, percentage)
  • Compression options: GSM, ADPCM, PCM (aLaw, uLaw, Linear)
  • Key press record on demand from initiation point forward
  • Key press record on demand of entire call
  • Minimum call length setting
  • Key press free agent seating, requires no CTI link or desktop software
  • Industry standard .WAV format
  • Industry standard .AVI format*
Voice Recording Products

Security

  • Configurable .WAV file encryption: DES, RC2, Triple DES, Rijndael
  • All system configuration activity is logged by user and IP address
  • Configurable permission levels on a per user basis
  • SSL support for Web based user interface
  • Passwords can be set to expire, and strong passwords can be enforced
Voice Recording Products

Reliability

  • Automated database backup and maintenance
  • Self monitoring: backup, purging, network connectivity, line synchronization, database, recording verification, storage, and file transfer
  • Self monitoring generates alarms to Application Event Log and/or email list
  • Alarms can be escalated to separate email lists
  • Built-in diagnostic tools
  • Recorders can run independently and until temporary storage fills if the Database or Storage is offline

Storage Management

  • Supports multiple databases including MySQL Version 5 and SQL Server
  • Centralized storage
  • Scheduled and rules-based transfer to centralized storage
  • Scheduled and rules-based file purging
  • Scheduled and rules-based backup
  • Supports network-based storage

User Interface

  • 100% web-based Search and Playback of recordings
  • 100% web-based Administrative functionality: System Parameters, Sites, Servers, Boards, Channels, Agencies, Groups, Users, and Alarm Management
  • Record on Demand
  • Free Agent Seating

Operating System

  • Windows XP Pro
  • Windows 2000 Pro/Server
  • Windows Server 2003

Optional Server

  • Rack-mounted server options with dual power supplies and RAID storage
  • Windows 2000 backup with DVD, DAT, or other options available

*available with SecurVoice360 only