Creating a comprehensive call center environment means giving your agents flexibility and agility in moving quickly through call screens, customer data, and order processes.
Our additional applications give your agents the added edge that means calls are handled more effectively and call time is spent more efficiently.
Presence and Productivity - Coral Navigator Coral Navigator is a complete desktop management tool designed to increase the communication efficiency of users. Using familiar Outlook-like tools it provides users with an intuitive PC-based tool for getting the most from the Tadiran Coral IPx system. More...
Attendant PC Software - Coral FlexAttendant With this powerful desktop tool, attendants handle calls using a familiar, easy-to-use PC interface. Incoming calls can pop the screen and can be transferred with a simple click or single key stroke. More...
Collaboration - Conference Bridge Manager Reduce costs by eliminating external conference hosts by using the built-in conference bridge(s) on the Coral IPx. Conferencing of 6 callers is standard without any signal loss on all of our systems. Six conference bridges with 14 callers each are available on the Coral IPx 500. And now you can use the Conference Bridge Manager software to schedule and invite attendees. More...
Remote/Multi Site admin - Coral View Designer Organization’s rely on their communication systems to reliably connect employees and customers. Keeping those systems performing to their capacity requires intuitive administration tools. The Coral View Designer provides an easy-to-use Graphical User Interface for configuring and managing all aspects of the Coral IPx communication servers. More...
Remote Diagnostics - Coral Fault Manager The Coral Fault Manager (CFM) offers an at-a-glance global view of the health of your entire telephone system network. It provides: