Get the complete picture of your agents’ activities with CSS’s desktop screen recording software, SecurVoice360, and deliver the highest quality of service to your customers. With all the features and functionality of the SecurVoiceQM, the enhanced SecurVoice360 synchronizes voice and data recording to allow supervisors the ability to monitor and evaluate all customer interactions. Audio and video records are combined into an industry standard .avi file format and supervisors can easily locate, replay, and share records of the complete customer experience.
The SecurVoice360 is completely seamless to agents, allowing supervisors to observe actual behavior. File transfer of desktop screen recordings can be configured continuously upon conclusion of every screen recording session or scheduled at a time when network traffic is low.